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Privacy Policy

Protecting your privacy is important to The Cover Guy.

Welcome to The Cover Guy's official website.  Protecting your privacy is important to The Cover Guy.  We strive to keep your personal information confidential.  By ensuring that you are aware of and understand The Cover Guy Customer Privacy Policy, we can provide you with better service.  Please take a moment to read the following policy to learn how we handle your personal information.

Why we collect personal information:  The Cover Guy collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services.  In addition, we use your personal information to keep you up to date on the latest announcements, special offers, and other information we think you'd like to hear about.

How we collect personal information:  We collect information about you in several ways.  For example, we might ask for your contact information when you correspond with us, call us to make a purchase or request service, register to attend a seminar.  In addition, when you ask to be included in an email mailing list, we collect and store the information you provide in a secure database.

To save you time and make our web services even easier to use, some areas of the The Cover Guy website allow you to create a 'Personal ID' using your personal information.  Here is how it works:  Simply fill out a brief profile; your name, phone number, and email address; then choose a password for security.  The system saves your information and assigns you a personal ID. Next time you order something from the The Cover Guy store, you can simply enter your email address and password; the system will automatically look up the information it needs.

When we disclose personal information:  The Cover Guy works with other companies that help us provide products and services to you, and we may provide your personal information to these companies.  For example, we give shipping companies this information so they can deliver your products efficiently.  The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with The Cover Guy policies.

How we protect your personal information:  The Cover Guy safeguards the security of the data you send us with physical, electronic, and managerial procedures.  We urge you to take every precaution to protect your personal data when you are on the Internet.  Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

The Cover Guy Store uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required.  To make purchases from the The Cover Guy store, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer.  This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.

Collecting other personal information:  When you browse this website, you are able to do so anonymously.  Generally, we don't collect personal information when you browse; not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Like many websites, this website uses 'cookie' technology. When you first connect to our site, the cookie identifies your browser with a unique, random number.  The cookies we use do not reveal any personal information about you.  Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there.  We use cookies to study traffic patterns on our site so we can make the site even better.

Our Commitment to Privacy:  To make sure your personal information remains confidential, we communicate these privacy guidelines to every Cover Guy employee.  This website contains links to other sites.  The Cover Guy does not share your personal information with those websites and is not responsible for their privacy practices.  We encourage you to learn about the privacy policies of those companies.

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have.  If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

The Cover Guy Privacy Policy is subject to change at any time.  We encourage you to review the privacy policy regularly for any changes.  If you have any questions or concerns in regards to our Privacy Policy please email info@thecoverguy.com.

The Cover Guy is the largest supplier of hot tub covers, and hot tub accessories in North America. The Cover Guy is your hot tub source! Hot tub filters, hot tub chemicals, hot tub cover lifters, hot tub cover caps, hot tub cover replacement parts, hot tub towel bars, hot tub booster seats, if you need anything for your hot tub not found on The Cover Guy website please call us toll free at 1-866-622-6837.