The Cover Guy Covers warrants insulating covers to the original purchaser, to be free from defects in material and workmanship, under normal usage, for a period of 5 years (60 months) from the date of delivery. Warranty does not cover damages caused by animals, fire, vandalism, excessive chemicals, improper installation and strain, abuse or abrasion, acts of God, commercial use or use for purposes other than that for which the cover was designed. Ordinary wear and tear, delamination and seam splitting due to improper handling are not considered to be a defect in workmanship or material and are not covered under warranty. Foam cores are covered against water absorption for 5 years (60 months). Warranty of foam cores is void if any holes have been found to puncture or penetrate either the outer covering or inner seal. Any expressed or implied warranty is limited in duration to 5 years (60 months) from the date of delivery to the original purchaser-consumer. Seller and manufacturer shall not be held liable for any incidental or consequential damages.
The warranty does not cover improper use or any of the following:
To Obtain Warranty Service, please contact The Cover Guy to obtain instructions on where to present the defective or failed cover along with a copy of the original bill of sale showing date of purchase, and a photo or photos clearly showing the claimed defect. No returns will be accepted without a prior issued RGA (Returned Goods Authorization). Manufacturer will repair or replace at the manufacturer's discretion any defects, if upon inspection by the manufacturer, it is determined to be covered by the warranty. We do reserve the right to repair or replace the spa cover based on a pro rated basis. We will upon inspection and determination of the validity of the claim, either repair or replace the spa cover with in the first 365 days from the date of purchase at no charge. Day 366 through the next 48 months 1/60th of the currently retail price of a cover per email month since original retail purchase. Purchaser is responsible for all shipping charges to and from manufacture. Should it be necessary, purchaser is responsible for shipping their vinyl encasement back to the Manufacturer.
This warranty is in lieu of all other warranties, whether expressed or implied, hereby limiting to the scope and duration as noted. This warranty does not cover consequential damages or incidental damages including damage to property or injury arising from the use or inability to use this product. Some states do not allow the exclusion or limitation of consequential of incidental damages, so the above limitation may not apply to you.
PRODUCT DISCLAIMER - Don't walk, sit, stand, or play on the cover, never swim or play under the cover.
