Customer Reviews and Success Stories
Read a few of our customer experiences to find out why people love the Standard Hot Tub Cover, the Deluxe Hot Tub Cover and the Extreme Hot Tub Cover. Our customer reviews illustrate the excellence in customer service and quality when shopping with The Cover Guy.
The Cover guy guarantees our customers with the highest quality hot tub covers for the lowest price. When shopping for hot tub cover lifters, hot tub chemicals, or spa accessories The Cover Guy is your trusted expert. From basic necessities to specialty items, our customers know that our products are hand picked by our staff for their quality and price. When shopping for spa or hot tub accessories, The Cover Guy has the all the products at the quality you need.
Here are some comments from our recent customers.
The Cover Guy Customer Reviews
I've been dealing with these guys for several years now. Always excellent service. Most recently tho I ordered a four pack of hot tub filters, a great price. When the package was received I noted only two in the pack. Once notified they quickly corrected this error and I received my other two in record time, with an apology for the oversight. Great companies, when presented with an issue, work to resolve that issue and they did so here. I have every confidence in them, they will do the right thing should something go amiss.....integrity right there! Outstanding service! Highly recommend!
We ordered a Deluxe Hot Tub Cover for our Artic Spa back in October 2022 and it was been a huge improvement. Ordering was easy and was delivered within the expected delivery time. We recently went through a Saskatchewan cold snap ranging from -30 to -40 and the cover did not disappoint. My old cover would have iced up from the escaping heat creating icicles around the tub in such temperatures. The new cover not only did not ice up, the water level did not go down during the 2 week period. Highly recommend Cover Guy covers for colder climates.
I just installed a new cover and lifting mechanism for my Calspa tub. The items shipped were free from damage and were exactly what I had ordered. The fit of the cover was excellent and installing the new lifting mechanism went without a hitch. The only complaint I have is how long it took for my new cover to arrive. I didn't see any advisory when I placed the order that it would take about 8 weeks for delivery. I would have still ordered from you, however it would be helpful to have a clear idea of how long it will take for the product to arrive.
Dear Cover "Guys"Just wanted to acknowledge that I received my new Hot Tub Cover yesterday and installed it almost immediately.It looks so fabulous, I am so pleased. The construction looks great, and I really like the way the rounded corners fit "perfectly". Having the correct measurements really makes a difference - thank you so much for your assistance with ensuring this for me!!I thank you for your very timely production and shipment of my order. I hope that with my proper care and maintenance of this new cover I won't be contacting you again for quite a few years!! 🙂Sincerely, a very satisfied customer!Deb
Excellent quality and workmanship, and I mean that! Our second cover is a beautiful thing just as the first from Cover Guy was, 11 years ago. Our hot tub is outdoors 24/7 so the cover takes a lot of weather including sitting snow and rain, these ones from Cover Guy hold up extremely well, a gazillion times better than the factory one that only lasted 4 years for us and it was literally falling apart. When we first replaced it with Cover Guy cover, it was quite evident the tub was retaining heat better as it literally cut the time it ran to heat in half.The first one from Cover Guy took 11 years to develop cracks in one corner on top vinyl, otherwise would have kept it but once moisture gets under the vinyl it starts to get incredibly heavy after a rain to lift it. Other than that, on the outside it still looked like new although the inside was starting to deteriorate but after 11 years of 103 F steam on it I'm not complaining! This new lid has a new design as well, with tapered edges so it is higher in center than edge and that will aid water running off instead of sitting on it. Superior workmanship and excellent web site to aid in ordering and taking your measurements, and customization allowed - you won't regret it just order it from them already!Photos of new cover attached, I should have paid attention when ordering and had them customize where the buckle straps come down cuz now I'll have a 3rd spot to screw them in instead of using the old slots.