Warranty Claims

The Cover Guy: 7 Year (pro rated) Warranty Claim Form

To submit a warranty claim please complete the below form and submit with the required pictures/files. Once we have received your completed form and required documents, please allow 3-5 business days for the warranty department to review your claim and respond back with a solution.

**All of the above items requested are mandatory to process your warranty claim**.
If any pictures or information if missing the claim will be denied.

Name(Required)

First Last

Phone(Required)

Email(Required)

Purchase Date(Required)

Order Number(Required)

Description of the Problem(Required)

Photos of Problem(Required)

Please provide photos showing the exact issue.

Drop files here or

Accepted file types: png, jpg, jpeg, pdf, doc, docx, Max. file size: 20 MB, Max. files: 5.

Required pictures of the issue:

Photo(s) showing the exact issue of the cover that the claim is being made for. (ie. waterlogging= pictures of the foam with center area unzipped, seams issue= close up of the stitching and another picture showing the entire surrounding area)
Photo of the work tag which is a 6 digit number located either on the skirt of the cover under the warning label or on the underside of the cover, tucked into the skirt, near the strap location
Photo of the entire top of the hot tub cover on the hot tub including surrounding area
Photo of the entire underside of the hot tub cover
Copy of original invoice or confirmation