Shipping & Returns
Shipping, Delivery and Tracking
Shipping: All orders will be shipped from Canada or the United States using local carriers. The shipping rates are calculated based on your location and if applicable, outlying charges may be calculated during the order review process by our staff and you will be contacted. Items in-stock ship within 7 business days. All custom orders, including hot tub covers, are shipped based on seasonal volume. We strive to ship within 4-6 weeks but during our busy season our capacity to deliver and manufacture in this desired time frame can become challenged, leading to delays in delivery. We do our best to stay on schedule but cannot guarantee a delivery time during these times of the year. Delivery of your cover will be Monday through Friday during regular business hours.
Delivery guarantee: Once the carrier has picked up your order, it is their responsibility to deliver it to you. Note, if you are in a gated community you will need to supply information for the carrier to enter or work with the carrier for a alternate plan for delivery. Out of stock products: At the time of adding a product to your shopping cart, you will be notified if the product is not currently in stock. While you may still order the product, your order will not be shipped until we can fulfill your complete order.
Tracking: If the shipping method you select provides tracking, the carrier will send an email with a tracking number to the email account you provide during purchase. Please note that if you have SPAM protection on your email account, you may not receive this email.
Returns: All sales are final. We do not accept returns of any kind, but may exchange accessories under special circumstances; you must however contact our office, firstname.lastname@example.org, within 30 days of receipt of the product to request permission. We will give you instructions on how to send your exchange. Please follow these instructions carefully as if they are not followed and your exchange incurs customs/duty charges, the package will be refused and returned to you. If the product is not in its original condition or has been opened or used, no exchange will be issued. Shipping charges are non-refundable.
Defective products: Please contact our office for a replacement, email@example.com, within 30 days of purchase if you have received a defective product.
Customs and import duties: We ship from both the US and Canada to alleviate these charges.
Cancellations: There will be a cancellation fee of $50 if an order is cancelled before production. We do not accept cancellations after an order is put into production.
Damage: All damages must be reported to the delivery company and The Cover Guy within 48 hours of receipt of your product. Also, any missing items must also be reported to The Cover Guy within 48 hours.
If you have any questions or concerns in regards to our Shipping and Returns Policy please contact us.